Privacy Policy

Privacy Policy for TeesNet Ltd

Effective Date: 05/02/2025

1. Introduction

TeesNet Ltd is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, and share your personal data when you use our telecommunications services, including our website, mobile apps, and other related services (collectively, the "Services"), in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Data Controller

TeesNet Ltd is the data controller responsible for your personal data.  Our contact details are:

TeesNet Ltd,  71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, info@teesnet.uk, 0300 124 7901

3. Information We Collect

We collect the following categories of personal data:

• Identity Data: This includes your name, address, phone number, email address, billing information, account details, and other identifiers.
• Contact Data: This includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: This includes bank account and payment card details. 
• Usage Data: We collect information about your use of our Services, such as call logs, data usage, text messages, website activity, and device information.
• Location Data: With your explicit consent, we may collect information about your device's location.
• Technical Data: We collect technical information about your devices and connections, including IP address, browser type, operating system, and hardware identifiers.
• Marketing Data: If you choose to receive marketing communications from us, we may collect information about your preferences and interests.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing our Services). 
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.  Our legitimate interests include [list your legitimate interests, e.g., providing and improving our services, marketing our services, preventing fraud]. 
• Consent: We may process your data based on your explicit consent (e.g., for marketing communications or location data). You have the right to withdraw your consent at any time.

5. How We Use Your Data

We use your data for the following purposes:

• Providing and Improving Services: To provide, maintain, and improve our Services, including network management, customer support, and billing.
• Communication: To contact you about your account, service updates, and marketing offers (with your consent).
• Personalisation: To personalize your experience with our Services, such as recommending relevant content or offers.
• Legal Compliance: To comply with applicable laws and regulations.
• Analytics: To analyze usage trends and improve our Services.
• Marketing: To send you marketing communications about our products and services (with your consent).

6. How We Share Your Data

We may share your data with the following categories of recipients:

• Service Providers: We may share your data with third-party service providers who assist us with providing our Services, such as billing, customer support, and network management. We have contracts in place with these providers to ensure they protect your data.
• Legal Authorities: We may disclose your data to legal authorities if required by law or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. 
• Affiliates: We may share your data with our affiliated companies for marketing and other purposes.
• With Your Consent: We may share your data with other parties with your explicit consent.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. 

8. Data Retention

We will retain your personal data for as long as necessary for the purposes for which it was collected, including legal and regulatory requirements. [Specify your data retention policy, or state that it is available upon request.]

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to access your personal data. 
• Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances. 
• Right to Restriction of Processing: You have the right to restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. 
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including processing for direct marketing purposes. 
• Right to Withdraw Consent: You have the right to withdraw your consent at any time. 
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. 

10. International Data Transfers

If we transfer your data outside of the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law. 

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

TeesNet Ltd,  71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, info@teesnet.uk, 0300 124 7901

This Privacy Policy is effective as of 05/02/2025.